Privacy Policy

Last updated: 2 August 2026

Arvella Jewellery respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, contact us, subscribe to our communications or place an order.

 

1. Who We Are

Arvella Jewellery is the data controller responsible for the personal information collected through this website.

​

​

2. Information We Collect

We may collect the following information:

• Your name

• Email address

• Telephone number

• Billing and delivery address

• Order and transaction details

• Products viewed, purchased or added to your basket

• Messages, feedback, enquiries and complaints

• Newsletter and marketing preferences

• Device, browser and website usage information

• IP address and cookie information

• Information required to prevent fraud or verify a payment

Payment card information is normally processed securely by the payment provider available at checkout. Arvella Jewellery does not directly store complete payment card details.

 

3. How We Collect Your Information

We collect information when you:

• Place or attempt to place an order

• Create an account

• Contact customer care

• Complete a form

• Subscribe to the Arvella Circle

• Browse or interact with our website

• Accept optional cookies

• Communicate with us through email or social media

We may also receive information from service providers involved in payments, website hosting, fraud prevention, delivery and order fulfilment.

 

4. How We Use Your Information

We may use your information to:

• Process and fulfil orders

• Arrange delivery

• Provide order updates

• Manage returns, refunds and complaints

• Respond to questions and customer service requests

• Process payments and prevent fraud

• Maintain and improve our website

• Analyse website performance

• Keep appropriate financial and transaction records

• Send marketing communications when you have agreed to receive them

• Comply with legal and regulatory obligations

 

5. Our Lawful Bases

We process personal information only where we have a lawful reason to do so.

Depending on the situation, we may rely on:

Contract — to process your order, payment, delivery, return or refund.

Legal obligation — to maintain records and comply with applicable laws.

Legitimate interests — to operate and improve our business, prevent fraud and respond to customer enquiries, provided those interests do not override your rights.

Consent — for optional marketing communications, analytics cookies and other non-essential technologies where consent is required.

You may withdraw consent at any time by using the unsubscribe link in an email or contacting us.

 

6. Marketing Communications

We will send promotional emails only when we have an appropriate lawful basis, such as your consent.

You may unsubscribe at any time by selecting the unsubscribe link included in our emails or contacting us.

Unsubscribing from marketing will not prevent us from sending essential messages relating to an existing order.

 

7. Cookies

Our website uses cookies and similar technologies to:

• Keep the website functioning

• Remember basket and account preferences

• Process checkout activity

• Understand website performance

• Support analytics and advertising, where permitted

Essential cookies may be used without consent where they are necessary for the website to function.

Optional analytics, personalisation and advertising cookies will be used only in accordance with the choices available through our cookie banner or cookie settings.

UK guidance requires customers to be given a genuine choice to accept or reject non-essential cookies; simply continuing to browse is not sufficient consent.

 

8. Who We Share Information With

We may share relevant personal information with trusted service providers, including:

• Wix, which hosts and operates our website

• Payment processors available at checkout

• Delivery and logistics providers

• Order fulfilment and product suppliers

• Email and marketing platforms

• Website analytics providers

• Fraud prevention and security providers

• Accountants, insurers, legal advisers or regulators where necessary

These providers may use personal information only as required to provide their services or meet legal obligations.

We do not sell or rent personal information to advertisers or unrelated third parties.

 

9. International Data Transfers

Some of our service providers, suppliers or technology partners may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate legal safeguards are used in accordance with applicable data protection law.

This section is particularly important because Arvella is being operated from Brazil while serving customers in the United Kingdom.

 

10. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

As a general guide:

• Order and transaction records may be retained for up to six years where needed for tax, accounting, legal or dispute purposes.

• Customer service communications may be retained for up to three years after the matter is closed.

• Marketing information may be retained until you unsubscribe or withdraw consent.

• Cookie information is retained according to the duration shown in our cookie settings.

These periods should be reviewed and adjusted to match how Arvella actually operates.

 

11. How We Protect Information

We use reasonable technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

However, no online platform or transmission method can guarantee complete security.

UK data protection rules require businesses handling customer information to use appropriate security measures.

 

12. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Request access to your personal information

• Ask us to correct inaccurate information

• Ask us to delete certain information

• Restrict how information is used

• Object to certain uses of your information

• Request the transfer of certain information

• Withdraw consent at any time

• Complain about how your information has been handled

We may need to verify your identity before completing a request.

 

13. Complaints

Please contact us first so that we can try to resolve your concern.

You may also complain to the UK Information Commissioner’s Office, known as the ICO, if you are unhappy with how your personal information has been handled.

The ICO requires privacy notices to explain both the customer’s rights and how they may raise a complaint.

 

14. Third-Party Links

Our website may contain links to websites or services operated by third parties.

Arvella Jewellery is not responsible for the privacy practices of external websites. We recommend reviewing their privacy policies before providing personal information.

 

15. Changes to This Privacy Policy

We may update this Privacy Policy when our services, suppliers, website features or legal obligations change.

The latest version will always be published on this page with the updated revision date.

 

16. Contact Us

For privacy questions or requests, contact:

Arvella Jewellery